Remanufactured and Compatible Franking Machine Cartridges FAQ

What is the difference between remanufactured and genuine franking machine cartridge inks?

Totalpost’s compatible and remanufactured franking machine cartridges are manufactured, assembled and distributed at our factory in Cumbria.  Our ink (both red and blue) has been fully tested and approved by Royal Mail. Our cartridges provide the same number of impressions as an Original Equipment Manufacturers (OEM ) product. Quality is a priority for us and our franking machine cartridges are fully tested in our R&D hub. Because we are so confident about the quality of our products we are able to offer a 100% guarantee on our products. The quality of the product is the same the only real difference is that Totalpost’s cartridges are much lower priced thus allowing customers to save considerably on their franking machine print costs.

Frequently asked questions:

Can I use remanufactured and compatible franking machine cartridge inks and labels in my OEM (Original Equipment Manufacturer) franking machine?

Yes, using Totalpost’s cartridges in your franking machine will not adversely effect your franking machine in anyway and will not invalidate any warranties.

Sometime this is a scare tactic used by sales people in the industry to try and get businesses to buy highly priced original franking machine cartridges but it is unfair and untrue.

In 2005 The Office of Fair Trading ruled that  the major franking machine manufacturers could not dictate to their customers that only their own supplied ink cartridges could be used. The market was opened up to trade quality compatibles which would not breach service contracts or warranty.

You are perfectly within your rights to use compatible and remanufactured franking machine cartridges in your franking machine and any sales person that tells you otherwise is not telling the truth.

I have been told that using a remanufactured or compatible cartridge could damage my franking machine. Is this correct?

No this is highly unlikely. our cartridges maintain exactly the same standards as the OEM cartridges. Are products meet all approvals, however should you have any concerns please contact us on Tel:0845 4900360.

What shall I do with my empty cartridges?

For remanufactured cartridges we include an empty cartridge returns bag with these orders. Do your bit for the environment and place your empty franking machine cartridges back to us so that we can recycle them for you.

What is your returns policy?

If on the rare occasion, a product is faulty return it to us for testing and we will replace it straight away free of charge. If you are unsure of which product is correct for your machine please call our franking machine experts on Tel: 0845 4900 362.


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