Quality Management (IS0 9001:2015)
Quality Management ISO 9001:2015
ISO 9001:2015 is an internationally agreed standard for an organisation’s internal quality management. Standards make an enormous and positive contribution to most aspects of our life and achieving ISO 9001:2015 confirms that we have excellent quality management policies and systems in place.
We continually strive for excellence in meeting our customers’ requirements and, as a result, we are renowned for our on-going commitment to total customer satisfaction.
In supplying equipment and services Totalpost constantly works to meet and exceed
- Customer expectations
- Legal and statutory requirements
- Codes of practice including ISO 9001:2015
We will continually improve the effectiveness of the quality management system by
- Identifying customer and market requirements
- Introducing new innovations in technology
- Developing long term trading relationships
- Providing high level technical, commercial and administrative support
- Delivering reliable defect free equipment on time
- Training personnel throughout the business in order to enhance our service
- Monitoring and measuring customer satisfaction
- Setting and reviewing quality objectives