Customer Care

At Totalpost our ethos is to supply our mailroom and security customers with the most advanced equipment, mailroom services and, the highest possible level of customer service and support.

We are a flexible supplier and always go the extra mile to help our customers wherever possible. If we do not stock a piece of mailroom or security equipment or service that a customer requires we will try to source it where possible and, if we cannot, we will try to point the customer in the direction of a company that can.

We are an adviser to our clients and are always on hand to speak to our customers about their mailroom and threat detection needs, whether this directly involves a sale or not. Our customers value our industry knowledge and utilise it accordingly.

We have a clear and open communications policy and ensure that customers are kept in the loop regarding delivery times, and that they are given realistic timeframes to allow them to plan.

On the engineering and maintenance side of the business our specialist engineers are always on hand to help customers and will travel to site at short notice as required.

If you have any questions about our customer care policy, please call us on Tel: 0845 4900360 or email sales@totalpost.com and we will be happy to help.