About Total
Totalpost Services Plc (Total) has become an established and respected business operation with in-depth experience in the supply of all appropriate products and services to the mailroom and office equipment industry world. As a result of significant success and growth strategy over the last few years, Total now supplies products and support across all core commercial industries and the public sectors. Notable private sector names include AXA, Carillion and Lloyds TSB – whilst the public domain embraces the likes of the Ministry of Defence, HM Revenue & Customs (HMRC) and the NHS - together with leading financial institutions, facilities contractors and utility companies plus the cream of blue chip and SME companies.
Company History
A typical example of our foresight and business acumen occurred in 2004, when a strong relationship was created with the organisation which was originally known as Her Majesty’s Stationery Office (HMSO) - the Business Equipment Maintenance Division - which after privatisation in the mid 1990s was ultimately acquired by RR Donnelley. Total was contracted to provide third party maintenance on many of their sites around the UK to service mailroom and other equipment, mainly on Defence sites and HMRC locations. With Donnelley's decision to offer the division for sale in early 2007, Total acquired the business operations, staff and contracts in May 2007 and relocated the operation to new premises in Norwich. With regard to the existing contracts this was a seamless transition. This is now operating as "Total Equipment Services" a dedicated division of Total, with its own General Manager and Account Management.
This acquisition has contributed significantly to the growth in the business with a £500,000 contract secured with the Ministry of Defence late in 2007. This agreement is for the maintenance of mailroom equipment, shredders, print finishing and fax machines and will run for a minimum of three years with the possibility of a two year extension.
In 2005, Total gained accreditation by Royal Mail as "third party maintainers & suppliers of franking machines" and immediately after were appointed as re-sellers of franking machines for the two largest manufacturers - Pitney Bowes and Neopost. The major growth in relationships and sales to the key accounts saw a 300% increase in fully employed Total staff over the period in order to provide nationwide service cover. We take pride in contract response time being as little as 2 hours. Total has also been required to offer input and service to growing range of other manufacturers’ equipment such as Stielow, Neopost, Pitney Bowes and Opex. As a result of the above service contracts, Total's combined annual service contract values have developed in to a multi –million pound operation. We are now superbly poised for the future with a number of new product and service initiatives which will firmly establish Total as the name of note and which, truly and measurably, will revolutionize the mailing industry.
